Cancellation Policy

Cancelling a lesson

If you need to cancel a lesson, please inform Language for the Brain via text or email. Language for the Brain will normally acknowledge receipt of your message within 24 hours.

Fees for Cancelled Lessons

Language for the Brain charges the following fees for cancelled lessons:

• Cancellation within 3 calendar days (72 hours) of the lesson’s scheduled start time: 100% of the lesson fee.
• Cancellation over 3 calendar days but within 7 calendar days of the lesson’s scheduled start time: 50% of the lesson fee.
• Cancellation 7 or more calendar days before the lesson’s scheduled start time: no fee.

Cancellation fees should be paid no later than seven days after the cancelled lesson.

Late Arrival or No Show

If you are likely to miss a lesson or arrive late for a lesson then please advise Language for the Brain via phone, text or email as early as possible.

If you arrive late for a lesson but before the scheduled end of the lesson then Language for the Brain will charge the full lesson fee. Any additional teaching time beyond the scheduled end of the lesson will be at the discretion of the Tutor.

Repeated Cancellation

If you cancel:

• Four lessons within a rolling eight-week period, or
• Three consecutive lessons

then Language for the Brain reserves the right to allocate your teaching slot to another tutee.

Cancellation by Language for the Brain

Language for the Brain will normally provide at least one week’s notice of any cancellation, but Language for the Brain reserves the right to cancel lessons with shorter notice. No fee will be charged for lessons cancelled by Language for the Brain.

Interested in finding out more about Rebecca's language tutoring service? Do feel able to get in touch with any questions or queries: rebecca@languageforthebrain.com